Refund policy

Cancellation & Refund Policy

No Returns Policy All sales are final. We do not accept returns or exchanges once an order has been fulfilled.

Order Cancellations You may cancel your order for a full refund at any time before it has been fulfilled and shipped. To request a cancellation, please contact us immediately at puraformlabs@gmail.com with your order number. If your order has already been fulfilled, it can no longer be canceled.

Damages and Issues Please inspect your order upon reception and contact us immediately at puraformlabs@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days for any reason and without justification, provided the order has not yet been processed or as required by applicable local consumer law.

Refunds for Approved Cancellations or Issues If your cancellation request is received prior to fulfillment (or if a refund is approved due to a damaged/defective item), you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at puraformlabs@gmail.com.